Warranty

Register your TWELF-X watch here.

 

Crystal Time (S) Pte Ltd and TWELF-X warrants your watch against defects in materials and workmanship for 2 (TWO) years, subject to the terms and conditions of the warranty.

Please register your watch within 14 days of receiving it to qualify for a valid warranty coverage. You may register it at www.twelfx.com by logging in and clicking on the "Product Registration" tab. Do contact us as soon as you encounter a problem with the watch. We will assess the situation from there and advise you on the following actions to take.

For warranty claims, we will reimburse the return shipping cost, up to a value of US$15 as well.

PLEASE DO NOT SEND YOUR PRODUCTS BACK TO US WITHOUT PRIOR APPROVAL OR CONFIRMATION OF A RETURN OR WARRANTY CLAIM. PLEASE CONTACT OUR SALES SUPPORT FIRST AT info@twelfx.com  

The warranty does not cover:

1. Case, crystal, strap, bracelet, crown, battery and any accessory that comes alongside the watch
2. Damage resulting from improper handling, lack of care, accidents, or normal wear and tear
3. Water damage unless marked “water-resistant” (Water damage of leather strap is not guaranteed in any circumstances).
   Water-resistance is only guaranteed if the watch has been used in accordance with the instruction manual. This is with reference (but not limited) to whether the crown of the watch was tightly screwed in at the time of exposure to water.

The warranty is void if the watch has been damaged by accident, negligence, unauthorized service, or other factors not due to defects in materials or workmanship.

Crystal Time (S) Pte Ltd and TWELF-X reserves the right to deny a warranty claim at our sole discretion.